These terms are an agreement between you and KioskCluster Ghana Ltd (“KioskCluster”, “we”, “us”) of Accra, Ghana. They cover kioskcluster.com, the dashboard where you run your business, the storefronts we host for you, our API, and Ask: together, “the service”.
By opening an account or using the service, you accept these terms and our privacy policy. If you accept for a business, you confirm you may act for it, and “you” means that business. You must be 18 or older.
02Your account
You sign in with a 4-digit code we send to your email or phone, with Google, or with a password if you set one. Anyone who can read your codes can sign in, so keep that email, phone or Google account safe.
The account owner is responsible for everything done in the account, including by staff they invite. Give each person their own staff account rather than sharing one.
You can see every device signed in to your account and sign any of them out. If you think someone else has got in, sign them out and tell us straight away.
Keep your business details accurate, including how customers can reach you.
03Free trial, plans and billing
Every new business starts with 14 days free, with every feature switched on. You don't need a card to start.
After the trial you choose a plan: Starter at GH₵249, Growth at GH₵749 or Scale at GH₵1,999 a month. Plans differ in storefronts, products, staff accounts and some features, as our pricing page sets out.
Plans are billed monthly, in advance, in Ghana cedis. Taxes are added where the law requires them.
An upgrade applies straight away. A downgrade applies from your next billing month, and your store has to fit the smaller plan's limits.
If a payment fails, your account is past due. If it stays unpaid, we may suspend it, which takes your storefronts offline until it is settled. We tell you before we do.
We may change plan prices. We tell you at least 30 days before, and the new price starts from your next billing month after that.
Plan fees already paid are not refunded for part of a month, except where the law says otherwise.
04Payments from your customers
Customers pay with MTN MoMo, Telecel Cash, AT Money, Visa or Mastercard, through Hubtel. The money goes to your own Hubtel account. You need one, Hubtel's own terms apply to it, and Hubtel charges its own fee.
We never hold your customers' money. An order reaches you once it is paid, and an unpaid order is released after 30 minutes.
On each paid order, KioskCluster's fee is 0.5% of the amount paid. It is taken from the payment before the rest reaches your Hubtel account. There is no fee on an unpaid order.
A refund goes back to the wallet or card the customer paid with. You decide refunds for your own store, in line with your policy and the law. Amounts reversed by a card dispute are yours to settle.
05Your store and your customers
You are the seller. Each sale is between you and your customer, and KioskCluster is not a party to it. You are responsible for:
your products, prices, descriptions and photos, and for selling them at the price shown;
delivering what you sell in the time you promised, or telling the customer and refunding them;
clear store policies on delivery, its cost, returns and refunds, and how customers can reach you;
customer service, and taxes on your sales.
Use your customers' details only to run your store, as our privacy policy and Ghana's Data Protection Act, 2012 (Act 843) allow. Send broadcasts only to customers who joined your mailing list, and stop when they ask you to.
06What you can't sell or do
On KioskCluster you may not sell:
anything illegal in Ghana, or stolen;
counterfeits, or goods that infringe someone else's rights;
weapons, ammunition or explosives;
medicines or other goods that need a licence you don't hold;
alcohol or tobacco to anyone under 18;
adult content, gambling, or investment and “get rich” schemes.
And you may not:
message people who haven't agreed to hear from you;
mislead customers about who you are, what you sell or what it costs;
try to get into, overload or copy the service or other merchants' stores, or upload anything harmful;
use someone else's identity or payment details;
resell the service without our written agreement.
We may take down a listing, pause a storefront or suspend an account that breaks these rules.
07Your content
What you put in, such as products, photos, descriptions, your logo and your brand colour, stays yours. You give us the permission we need to store, copy, resize and show it to run your store and the service. That permission ends when you delete the content or close your account, apart from copies the law makes us keep.
Only upload what you have the right to use. If someone shows us that your content infringes their rights, we may take it down and will tell you.
08Our service
KioskCluster, its software, themes and brand belong to us. You may use the themes for your storefronts while your account is open, but not copy them for use elsewhere.
A domain you connect stays yours, and we keep its certificate up to date while it points to your store. Your kioskcluster.app address is ours to give, and may go to someone else some time after your account closes.
We keep improving the service and may change it. If we remove a feature that is part of your plan, we tell you at least 30 days before.
We work to keep the service up all day, every day, but there will be maintenance and the odd interruption. We warn you of planned work where we can.
Keep your API keys secret. We may limit how often the API can be called, to keep the service fair for every store.
09Ask
Ask answers your questions from the records in your account, and drafts changes for you. It never changes anything until you approve. Check a draft before you approve it: changes you approve are yours. Ask's answers are a guide, not financial, legal or tax advice.
10Suspending and closing accounts
You can close your account at any time by telling us. Before you do, download what you need, and we will help you get a copy of your products, orders and customers.
We may suspend or close an account that breaks these terms, puts customers or the service at risk, or stays unpaid. Where we can, we tell you first and give you time to put it right. We act at once if the law requires it, or to stop fraud or harm.
After an account closes, we delete its data as our privacy policy describes. Fees owed, and the parts of these terms on liability and the law, still apply.
11Liability
We run the service with care and skill, but we can't promise it will never be interrupted, be free of errors, or meet every need.
We are not liable for lost profit, revenue, business or data, for indirect loss, or for what Hubtel, mobile networks, couriers and other third parties do.
Our total liability to you in any 12 months is limited to the fees you paid us in those 12 months.
Nothing here limits liability that the laws of Ghana don't allow to be limited, such as for fraud.
If someone brings a claim against us because of your products, your content, how you dealt with your customers, or your breaking these terms, you cover our reasonable costs.
12Changes to these terms
We may update these terms. When a change matters to you, we tell you by email or in your dashboard at least 30 days before it takes effect. If you keep using the service after that, the new terms apply. If you don't agree, you can close your account before then.
13Law and disputes
These terms are governed by the laws of the Republic of Ghana. If we disagree, talk to us first: most things are settled that way. If not, the courts of Ghana decide.
14Contact
KioskCluster Ghana Ltd, Accra, Ghana. Write to support@kioskcluster.com, or talk to a person from 7am to 10pm Accra time, every day.
